Why is there oil leaking inside my scent machine housing/compartment?
Oil pooling inside the compartment is almost always caused by a misplaced or worn-out seal. 🔧
Please check these 3 critical sealing points:
The O-Ring Gasket: Check inside the connector where the oil bottle screws in. There is a small rubber O-ring. If it's missing, twisted, or flattened, air pressure will escape, causing the oil to leak downward instead of moving up into the nozzle.
Overfilling the Bottle: Never fill the aluminum or plastic bottle to the absolute brim. Leave about 0.5 inch (1-2 cm) of headspace at the top. When the pump creates high-velocity airflow, an overfilled bottle can cause liquid oil to be sucked into the air return vent.
The Tilting Rule: Always keep the machine strictly vertical. If the machine is knocked over or tilted while holding oil, the fluid will escape into the air-pump circuitry.
(Tip: If you need replacement O-rings, reply with your order ID below and our support team will mail you a complimentary maintenance kit!)